Questions about delivery
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway. So as soon as you discover a fault, please email our Customer Care team at firstname.lastname@example.org with the order number and details of the fault.
The item I’ve received is incorrect. What shall I do?
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team at email@example.com with your order number and state the error and we will get back to you within 24 hours.
I’m missing an item from my order, what should I do?
We may have sent your items in separate parcels. You will be able to see this on the email you received from Sendle telling you your order is on its way.
How does your Australian Delivery service work?
All deliveries are set via Sendle. You will receive an email with all tracking information when your order has been dispatched.
Estimated standard delivery times are 3-4 business days from the date you place your order (excluding weekends and public holidays).
Where is my order?
If your order hasn’t arrived yet then please contact us immediately and we will follow up with Sendle on your behalf.
Why haven’t I received a shipping confirmation email?
First of all, we would like to suggest you check your junk mail if you’ve not shopped with us before.
1. What payment methods can I use to pay for my order?
We like to give you plenty of payment options, so you can use any of the payment types listed below: