Questions about delivery
ORDER ISSUES
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway. So as soon as you discover a fault, please email our Customer Care team at info@procarcovers.com.au with the order number and details of the fault.
The item I’ve received is incorrect. What shall I do?
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team at info@procarcovers.com.au with your order number and state the error and we will get back to you within 24 hours.
DELIVERY
How does your Australian Delivery service work?
All deliveries are set via Australia Post. Their system will email you a tracking link but if you do not receive one, please feel free to contact us by replying to your order email or emailing us info@procarcovers.com.au and we can forward you your tracking link.
Estimated standard delivery times are 3-4 business days from the date you place your order (excluding weekends and public holidays). Please note that postage to WA can take around 8 business days.
Where is my order?
If your order hasn’t arrived yet then please contact us immediately and we will follow up with Australia Post on your behalf.
Why haven’t I received a shipping confirmation email?
Firstly please check your junk mail as quite often our confirmation emails are received as SPAM, if your email is not there, please contact us at info@procarcovers.com.au and we will resend your confirmation emails.
PAYMENTS
1. What payment methods can I use to pay for my order?
We like to give you plenty of payment options, so you can use any of the payment types listed below:
- Visa
- Mastercard
- Paypal
- AfterPay